Staff Contact Information

Below is a list of the SharedCare staff members and their titles. Please direct any questions to the person listed in the department that best describes the nature of your question. If you are unsure please contact us at 541-647-1765 and we will work to direct you to the appropriate person.  Thank you!

Director, Community Health & SharedCare

Alisha Fehrenbacher, MHA, MGH

Enrollment

Shelly Garroutte 541-647-1765
Contact for:

• Inquiries regarding program eligibility requirements
• Discuss signing up for the SharedCare Plan
• Scheduling business and/or employee informational meeting
• Business and employee questions about enrollments and terminations
• General inquiries about SharedCare Plan and Health Improvement Option requirements
• General inquiries about healthmatters of Central Oregon
• Web site related questions
• Press release information
• Outreach and PR inquiries

Care Management

Lynne Potter, Nurse Care Manager

Heidi Strayer, Assistant to Nurse Director
541-647-1765 ext 302
Contact for:

• Obtaining a Referral or Prior Authorization for services
• Questions about medical care
• Schedule health coaching
• Document a class
• Discuss your health goals or other Health Improvement Option information
• Obtain a community class listing
• Inquire about Community Resources
• Form requests
• Member questions about new cards
• Questions regarding the SharedCare Member Handbook

Claims and Billing Inquiries

• Claims payments or issues
• Claims questions
• Group billing questions
• Provider contracts and physician updates
• Emergency Room Records
• Accounts Payables and Receivables
• Employer Billing

Operations

Rhonda Phillips

Community Health Worker Outreach

Nicole Chunestudy 

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